rajbaj Privacy Policy

1. Introduction

rajbaj ("we", "us", "our") operates the online casino and sports betting platform available at rajbaj.bet ("the Platform"). We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully before using the Platform. By registering on or accessing the Platform, you confirm that you have read and agreed to this Privacy Policy in full.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data Controller

rajbaj is the data controller responsible for your personal data collected and processed through the Platform at rajbaj.bet. If you have any questions about this Privacy Policy or about how we handle your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Telegram: @rajbaj_official
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

3. Information We Collect

We collect and process the following categories of personal data about you:

• Identity Data: Your full name, date of birth, gender, and a copy of identity documents (national ID, passport, or driving licence) submitted during account verification.
• Contact Data: Your email address, mobile phone number, and, where provided, your city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Account Data: Your chosen username, encrypted password, account preferences, communication preferences, and self-exclusion or responsible gaming settings.
• Financial Data: Payment method identifiers (e.g., bKash account number, Nagad number, Rocket number, Upay number, Visa or Mastercard partial card details), transaction history, deposit and withdrawal records, and account balance history. We do not store full card numbers or full mobile banking PINs.
• Technical Data: IP address, device type, operating system, browser type and version, time zone setting, browser plug-in types and versions, and other technology identifiers on the devices you use to access the Platform.
• Usage Data: Information about how you use the Platform, including pages visited, games played, session duration, betting history, wagering patterns, and bonus redemption activity.
• Communications Data: Records of any correspondence between you and our support team, including Telegram message logs and email threads, which are retained for quality assurance and dispute resolution purposes.
• Marketing Preferences Data: Your preferences regarding receiving promotional communications from rajbaj, including opt-in and opt-out records.

We do not intentionally collect any special categories of sensitive personal data (such as data about racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in the course of a support interaction or responsible gaming consultation.

4. How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion.
• Automated technologies: As you interact with the Platform, we automatically collect Technical Data and Usage Data using cookies, server logs, and similar tracking technologies. Please see Section 10 (Cookies) for full details.
• Third-party payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a partner bank, the relevant processor shares transaction confirmation data with us to credit or debit your account balance accordingly.
• Game providers: Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share technical session and game-result data with us for auditing, dispute resolution, and fair-play monitoring purposes.
• Identity verification services: Where we use a third-party service to assist in verifying your identity or age, that service may share verification outcomes and supporting data with us.

5. How We Use Your Data

We use the personal data we collect for the following purposes:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.

6. Sharing Your Data

rajbaj does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment partners, solely to facilitate deposits and withdrawals you initiate.
• Game providers: Third-party suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to the extent required to deliver game services, audit game outcomes, and resolve disputes.
• Identity verification providers: Specialist third-party services engaged to assist with age and identity verification, acting under strict data processing agreements with rajbaj.
• Technology and infrastructure providers: Hosting, cloud storage, security, and analytics partners who process data on our behalf under contractual data processing obligations.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory directive to disclose personal data — for example, in connection with an anti-money-laundering investigation or a law-enforcement request.
• Professional advisers: Lawyers, auditors, and insurers acting in their professional capacity, where disclosure is necessary in the course of the services they provide to rajbaj.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to handle your data only in accordance with our instructions and applicable data protection principles.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five years following account closure, in order to comply with anti-money-laundering and responsible gaming obligations.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Support correspondence: Retained for a minimum of two years from the date of the most recent interaction, for dispute resolution purposes.
• Marketing preference records: Retained until you withdraw consent or close your account, and for one additional year thereafter as evidence of your preference history.
• Technical and usage logs: Typically retained for up to 12 months on a rolling basis, unless a specific log is required to be retained longer for fraud investigation or dispute resolution.

When personal data is no longer required for the purposes for which it was collected, and no legal obligation requires its continued retention, rajbaj will securely delete or anonymise it.

8. Your Rights

As a registered player, you hold the following rights in respect of your personal data held by rajbaj. To exercise any of these rights, please contact our support team via Telegram @rajbaj_official or by email at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing: In certain circumstances, you may request that we limit the processing of your personal data — for example, while a dispute over its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of our legitimate interests where you believe your rights and freedoms override those interests.

We will respond to all valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by up to two additional months, in which case we will notify you of the extension and the reason for it.

9. Data Security

rajbaj takes the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data, including password hashes and financial identifiers, at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific responsibilities.
• Regular security assessments and monitoring of Platform infrastructure for vulnerabilities and suspicious activity.
• Strict contractual security requirements imposed on all third-party processors who handle rajbaj player data.

Whilst we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10. Cookies and Tracking Technologies

rajbaj uses cookies and similar tracking technologies on the Platform to distinguish you from other users, remember your preferences, maintain your session, and gather analytical data about Platform usage. The following types of cookies may be placed on your device:

• Strictly necessary cookies: Essential for the Platform to function. They enable core features such as session management, login state, and security checks. These cookies cannot be disabled.
• Functional cookies: Remember your preferences and settings (such as language and display preferences) to provide a more personalised experience.
• Analytical cookies: Collect anonymised information about how visitors use the Platform, including pages visited and features used, to help us improve Platform performance and content.
• Marketing cookies: Used where you have provided consent to track your activity across the Platform and deliver relevant promotional content. These are only activated where you have opted in to marketing communications.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described in this section.

11. Children and Minors

The rajbaj Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a registered account is held by, or personal data has been provided by, a person under the age of 21, we will immediately suspend that account, delete the associated personal data, and take any further steps required by applicable responsible gaming obligations. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].

12. International Data Transfers

rajbaj operates primarily in Bangladesh and stores the majority of its player data on servers located in or associated with the Asia-Pacific region. Where your personal data is transferred to, or accessed from, a jurisdiction outside Bangladesh, we take reasonable steps to ensure that appropriate protections are in place — including contractual safeguards with our third-party service providers — to ensure that your data receives a standard of protection consistent with this Privacy Policy.

13. Links to Third-Party Sites

The rajbaj Platform does not contain links to third-party websites for which we are not responsible. This Privacy Policy applies solely to the rajbaj Platform at rajbaj.bet. If you are directed to a third-party platform (for example, a payment provider's interface during a deposit or withdrawal), that provider's own privacy policy will govern the handling of your data during that interaction.

14. Changes to This Privacy Policy

rajbaj reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at rajbaj.bet/privacy-policy. Where amendments are material, we will use reasonable efforts to notify registered players via their registered contact details or via a prominent notice on the Platform. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our team:

• Email: [email protected]
• Telegram: @rajbaj_official
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

All privacy-related correspondence should be submitted in English to ensure the fastest possible response from our team.